Lead consultant to a European (Nordic) marketing services company jointly owned between 3 large US-based advertising agencies.  The aim was to create and deliver a world-leading contact centre capable of supporting concurrent outbound and inbound call services using as much process automation and technical efficiency as possible.

Over a period of four years the company won the prestigious Max Marketing award for the most advanced and best service bureau in Norway and the Nordics.

The company serviced Telco, Insurance, Finance, Banking and other types of clients all on the same system using the same software.  It was managed by a small team trained in the technology and enabled fast set up and execution of client campaigns and services. Typically in less than half a day.

GreyStuff was instrumental in design and specification of the solution as well as providing the company with the detailed concepts of CRM (Customer relationship management) and the necessary methodology to provide the award winning service.

Benefits included:

• Implementation of a world leading service offering
• Increase in:
• Sales above expectations
• Competitive edge far above alternatives
• Reduction in:
• Production costs
• Training times
• Wasted calls
• Elimination of:
• Process errors
• Expensive duplication of transactions and processes
• Improved:
• visibility of processes and exceptions
• management communication
• customer satisfaction
• client management
• customer relationships
• Less stress for staff and managers
• ROI within 12 months

This is an example of how GreyStuff works with you and your team.  We remain objective yet involved and we bear responsibility for success.

Contact GreyStuff to see what we can do for you.