GreyStuff was approached by a leading international chain of hotels to advise on its travel agent commission processing.  Their existing systems relied on spreadsheets, some in-house applications and manual procedures.  The processing was time consuming, resource hungry and prone to errors.   GreyStuff surveyed the market for a replacement system that could automate all processes but none was available within the budget. 

The client agreed that GreyStuff should redesign the processes and commission a software house to develop an application that utilised an enterprise class database and cost considerably less than off the shelf solutions.  The project was completed on time and within budget. 

Within two months of going live the staff required to process the commission and handle queries from travel agents was reduced from ten people to two and processing errors were eliminated.  Manual procedures and queries from travel agents were reduced to a minimum.  

Client benefits included:

• Implementation of a fully automated travel agent commission processing system
• Increase in:
• Travel agent bookings due to better service levels
• Reduction in:
• Processing costs
• Processing time
• Travel agent queries
• Elimination of:
• Manual data entry
• Processing errors
• Improved:
• Staff morale and client satisfaction
• ROI within 12 months

This is an example of how GreyStuff works with you and your team.  We remain objective yet involved and we bear responsibility for success.

Contact GreyStuff to see what we can do for you.