Lead consultant to a large Swedish Pension services company. The aim was to create and deliver a world-leading service capable of supporting concurrent outbound and inbound services using as much process automation and technical efficiency as possible.  The strategy was a defensive one aimed at retaining clients.

Over a period of two years the company increased its market share and more than doubled its customer base rather than maintain or lose those they had already.  This was unexpected – but demonstrated that GreyStuff’s advice and methods when applied worked to a higher return than was anticipated.

GreyStuff was instrumental in design and specification of the solution as well as providing the company with the detailed concepts of CRM (Customer relationship management) and the necessary methodology to provide the winning service.  
 

Client benefits included:

• Implementation of a world leading service
• Increase in:
• Sales above expectations
• Competitive edge far above alternatives
• Reduction in:
• Production costs
• Training times
• Wasted calls
• Elimination of:
• Process errors
• Expensive duplication of transactions and processes
• Improved:
• visibility of processes and exceptions
• management communication
• customer satisfaction
• client management
• customer relationships
• Less stress for staff and managers
• ROI within 12 months

This is an example of how GreyStuff works with you and your team.  We remain objective yet involved and we bear responsibility for success.

Contact GreyStuff to see what we can do for you.

GreyStuff was asked by a major investment fund to advise it on pricing its products and reducing its costs.  The company had tried using spreadsheets but realised that the results they were getting were misleading; they had not thought through their true requirements and the spreadsheets contained errors. 

Our approach was to interview senior management and key workers to establish their responsibilities and the activities undertaken by them and their teams.  After a survey of the main activities in each department we recommended using activity-based costing and dedicated software.  GreyStuff assisted the client in the selection of the software and building the models of each department.  

We advised the company to build approximate models, which took a few weeks to complete, and not to try and model all activities down to the smallest detail.  More accurate modelling was then focused on problem areas.  The results of models enabled GreyStuff

• to show where resources were being wasted, used inefficiently and how major improvements in working practices could be made. 
• to price products accurately. 

The loss making products were either scrapped or had their prices increased and the overpriced products had their prices reduced and were made more competitive. 
GreyStuff was instrumental in increasing the company’s turnover through better pricing, increasing profit margins through greater efficiency and the elimination of loss making products.

Client benefits included:

• Implementation of an optimised activity-based costing system
• Increase in:
• Sales
• Net margins
• Reduction in:
• Process costs
• Overhead costs
• Elimination of:
• Unnecessary activities
• Loss-making products
• Improved:
• visibility of processes and activities
• Less stress for staff and managers
• ROI within 12 months

This is an example of how GreyStuff works with you and your team.  We remain objective yet involved and we bear responsibility for success.

Contact GreyStuff to see what we can do for you.